E-mail from Wendy S.
detailing her experience with S&E
and what they told her
about "Jim" their driver
The only change to this
message is that we did not reveal Wendy's full last name, phone number or email
address. The complete message as it was received is in our "inbox".
>>From: Wendy S...
>>Date: Sep 9, 2007 9:43 PM
>>Subject: Re: [It's Bev from the hauler incident]
>>
>>Hello Bev,
>>
>>I apologize for not getting back to you sooner. I have been so caught up
>>with getting things organized and having a house guest for the last 8 days.
>>I fell behind checking my wynkwo... email account but I thought everyone had
>>my other address, which I check every day. After checking my wynkwo...
>>account today I realized I had missed your mail!
>>
>>If it isn't too late, I'd love to contribute. I will try to write it up as
>>it happened.
>>
>>My husband and I relocated from Chester County, Pennsylvania to Loudoun
>>County, Virginia. It would involve moving our miniature stallion, 2
>>miniature mares and 2 month old miniature colt. I decided to try
>>UShip.comto locate a transport service.
>>
>>On July 7, 2007, I accepted a bid on UShip.com from S&E Transport, a women
>>owned and operated company. Liz was very cordial in her initial contacts
>>and we settled on a date for transport, August 6, 2007 as early in the
>>morning as I would allow.
>>
>>Liz requested if I wanted to use PayPal, that she wanted payment in advance
>>in full . On July 28, 2007 I sent S&E their payment in full through PayPal.
>>
>>I subsequently emailed Liz a couple of times to get a firm confirmation that
>>we were still on for August 6. As I waited for her reply I realized we were
>>getting closer and closer to our move date and there was still no word from
>>her.
>>
>>Finally she sent an email confirming everything. I was eager and anxious to
>>follow my husband with our herd of horses!
>>
>>On the morning of August 6, I was up at dawn. The evening before, after we
>>put the horses in for the night, we took down their electric tape fencing.
>>The new homeowner wasn't interested in using the property for horses. The
>>horses had to stay stalled until the truck arrived hopefully very early in
>>the morning as promised. We were expecting our first really hot day, well
>>into the 90's.
>>
>>By 8:00 am I was getting a little worried when no one had arrived or
>>called. I called Liz's contact phone number but got her voicemail. I left
>>a message. I tried again at 9:00 am with the same result.
>>
>>By 10:00 am I was really getting worried. I decided to try and find another
>>way of contacting S&E Transport. I searched on whitepages.com for
>>"neighbors" of their advertised business address, and it brought up a listed
>>phone number at that address, belonging to someone else. Hoping it might
>>belong to someone who lived or worked there, I called. A very sweet young
>>lady answered the phone and I asked her if Liz was there and I told her I
>>was one of her clients and my driver hadn't arrived. She said Liz was her
>>mom's partner and she was sleeping but she'd go wake her up. When Liz came
>>to the phone she was sleepy and disoriented but I carefully explained to her
>>that "early as I will allow" for the driver to arrive had come and gone
>>hours before. She said she'd call the driver and then call me right back.
>>
>>By 11:30 am, Liz hadn't called back, so I called the same number again and
>>she answered. She said the driver was sick and was trying to get to a
>>doctor. She said he hadn't been feeling well the day before and had "taken
>>his medication" and overslept. She tried to assure me that he would be
>>there soon. She was waiting to hear back from him and she'd call back ASAP
>>to tell me when to expect him.
>>
>>By 12:30 pm, Liz hadn't called back, so I called the same number again.
>>This time I got Sherry. Sherry was very rude and impudent with me. When I
>>asked her what was wrong with the driver, she said he had a condition he had
>>to take medication for. She said he hadn't been feeling well for a couple
>>days and had been trying to get to a doctor. I asked her where he was and
>>she said, Atlanta. Well, Atlanta is a good 13 hours away from my house. I
>>told her there was no way he could be there "soon"! She then said "well I
>>can make him drive up there now, as sick as he is, and if he dies, you can
>>just go to his funeral". I told her no, I was no longer requiring their
>>services and I wanted a refund. She started getting even more belligerent,
>>so I reminded her that I knew where they lived and I wanted to see my PayPal
>>account credited within the next 15 minutes or I would have to call the
>>police and our call was disconnected. To my relief, the refund was back on
>>PayPal within minutes.
>>
>>I was, however, in a very sticky wicket. It was 1:30 pm and I had to move
>>the horses that day! I went back to my UShip account and called one of the
>>other bidders on my transport to see if they were possibly available on
>>short notice. I got Joe Renner with Ashlin Sport Horses,
>>help. He was a good 3 hours away, but he said he would do it. Only one
>>other call to confirm my address and where we were going and he was on his
>>way. He arrived by 5:00 pm and had the hoses loaded, we were finally off!
>>He got a good head start on me because it was so blazing hot. I had to
>>finish loading my car with 2 cats and 3 dogs. But we were finally on our
>>way.
>>
>>We were 2/3's the way there when we caught up. We were going to make it
>>before dark! Indeed, we pulled into our new home just as the sun was
>>setting lazily beyond the horizon.
>>
>>A perfect end to a very distressful day. Joe Renner, the unsung hero of my
>>day. Thanks, Joe.
>>
>>Tiny looks so bad. I am so sorry this has happened. I am glad she is doing
>>better though. I wish I could do something to help horses.
>>
>>I hope what I've written helps. Don't hesitate to call XXX-XXX-XXXX or
>>email [ ] if you ever need
anything.
>>
>>Sincerely,
>>
>>Wendy S,